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Voyager partners with Converse360 to deliver AI powered digital automation to enhance its contact centre solutions for the Social Housing Sector

Gartner predicts that 85% of all customer interactions will be handled without a human agent by 2020 – to meet this exciting new opportunity Voyager has partnered with Converse360, market leaders in digital automation for customer services, to deliver unique solutions customised for the social housing sector.

Providing a digital automation platform allows tenants to converse, using their favourite application or device at a time that is convenient for them, to gain answers to their questions whether it be a payment query or a maintenance request. Furthermore customer service agents are afforded more time to focus on the more complex and time-consuming issues that often arise with new tenants and tenancy arrangements.

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Data Privacy: To find out how we process the data that you submit to us via this form, please read this Privacy Statement.

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Contact Forms - Privacy Statement

What data is being collected?

When you contact us via a form on our website or by email, we may collect the following information:

1.  Name
2.   Business/company name
3.   Email addresses
4.  Telephone number
5.   Enquiry message/detail
6.   Browsing stats and behaviour via Google Analytics (automatically collected)

What is the data being used for?

We use the information to provide the services and information that you request and to respond to enquiries, comments and questions.

How long do you keep my data for?

The data will be stored for as long as we need it to assist with your enquiry and business interests.

Where will my data be stored?

Your data is stored securely on our internal, secured company network.

Will my data be shared?

No, we will not share your data with any third-party.

I need more information – can you help?

For more information please read our Privacy Policy.

Alternatively, please contact our Data Protection Officer, Mark Woolford by telephone on +(0) 870 170 9700, by emailing This email address is being protected from spambots. You need JavaScript enabled to view it., or by post at Voyager Networks Ltd, 7 Fortuna Court, Calleva Park, Aldermaston, Berkshire, RG7 8UB.