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Voyager partners with Converse360 to deliver AI powered digital automation to enhance its contact centre solutions for the Social Housing Sector

 

Gartner predicts that 85% of all customer interactions will be handled without a human agent by 2020 – to meet this exciting new opportunity Voyager has partnered with Converse360, market leaders in digital automation for customer services, to deliver unique social housing IT solutions.

Providing a digital automation platform allows tenants to converse, using their favourite application or device at a time that is convenient for them, to gain answers to their questions whether it be a payment query or a maintenance request. Furthermore customer service agents are afforded more time to focus on the more complex and time-consuming issues that often arise with new tenants and tenancy arrangements.

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