IP Telephony provides the foundation of a business’s communication system. Whether the system is deployed on-premise, as a cloud service or as hybrid solution it provides the platform for all collaboration applications including IM and presence, voice and video conferencing, contact centre and business analytics across all users and locations.
IM and Presence:
IM and Presence brings people together in and across organisations in the most effective way across any device type. Additional services can be added including conferencing, video, contact centre and data sharing
Effective customer contact is a key component of business success. Collaborative contact centres are multi-channel and fully integrated with other digital platforms to enable easy access to customer information and preferences across social-media channels, voice, email, web and interactive video.
Conferencing solutions incorporate a blend of voice, web conferencing and video to reach internal and external personnel regardless of location. Content and conversations can be shared and stored seamlessly and securely.
Performance and Quality Management:
Key to all effective collaborative communications is performance and quality management; having accurate real-time information to help make well-informed decisions is vital to business strategies. Solutions need to provide business intelligence across the entire operation from monitoring, reporting and live dashboards, through to quality management tools to help analyse and improve performance and quality.
On-Premsise, Collaboration-as-a-service or Hybrid Solutions:
When developing unified communication and collaboration strategies one of the major questions to be addressed is whether the solution should be deployed on-premise, consumed as a cloud service or built around a hybrid solution. Voyager works with its clients to offer the best model to suit their requirements allowing them to migrate from existing in-house platforms or to complement existing premise-based solutions with cloud applications.