Collaboration

We have been at the forefront of the communications evolution for over twenty years

Delivering solutions to integrate communication tools and services to improve efficiency, productivity, and teamwork.

Collaborative communications solutions are key in supporting remote and distributed teams providing seamless regardless of physical location and are fundamental building blocks for the hybrid work environment.

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Our Collaboration Solutions

IP Telephony

IP Telephony provides the foundation of a business’s communication system. Whether the system is deployed on-premise, as a cloud service or as hybrid solution it provides the platform for all collaboration applications including IM and presence, voice and video conferencing, contact centre and business analytics across all users and locations.

Contact Centre

Effective customer contact is a key component of business success. Collaborative contact centres are multi-channel and fully integrated with other digital platforms to enable easy access to customer information and preferences across social-media channels, voice, email, web, and interactive video.

Meeting Solutions

Collaboration meeting technology solutions encompass a variety of tools and software platforms designed to facilitate communication, cooperation, and productivity among team members, whether they are in the same location or working remotely. These solutions have become increasingly important in today’s globalized and remote work environments.

Artificial Intelligence (Chatbots)

Regardless of business sector, customer-facing departments there will be areas that can be automated to provide a quicker, more personalised service, through your customer’s channel of choice.  Whether your audience engages via a website, on the phone, by text or through social channels, customers now expect instant responses. You and your business often only get one chance to make a good impression.  Intelligent Virtual Assistants and AI Chatbots to provide exceptional customer service without the need for additional staff.

PCI Compliance

PCI compliance is essential for organisations that handle payment card transactions to protect customer data and avoid potential financial and reputational damage. PCI Compliance Solutions can help streamline the compliance process and reduce the risk of data breaches. It’s important for organizations to choose solutions that best fit their specific needs and operational environment while considering their budget and resources.

Performance And Quality Management

Key to all effective collaborative communications is performance and quality management; having accurate real-time information to help make well-informed decisions is vital to business strategies. Solutions need to provide business intelligence across the entire operation from monitoring, reporting, and live dashboards, through to quality management tools to help analyse and improve performance and quality.

SIP Connectivity Services

SIP Services are commonly used for initiating, maintaining, modifying, and terminating real-time communication sessions, such as voice and video calls over IP networks.

SIP services are often used as a replacement for traditional ISDN (Integrated Services Digital Network) connections. ISDN, which has been in use for decades, is a circuit-switched technology primarily used for voice and data communication.

The Integrated Services Digital Network (ISDN) and the Public Switched Telephone Network (PSTN) are being phased out and will be switched off at the end of 2025.

Voyager support organisations in moving their services and communications to alternative internet-based solutions.

Direct Routing Solutions

Direct routing solutions are employed for Voice over Internet Protocol (VoIP) and Unified Communications (UC) systems to establish a direct connection between the public switched telephone network (PSTN) and Microsoft Teams, or other communication platforms. This allows organizations to leverage their existing phone systems and phone numbers while integrating them with Microsoft Teams for a more streamlined and unified communication experience.