Voyager Housing Solutions – A Customers Perspective
The Customer Experience
In an age when every other email hitting your mailbox promises exceptional telephony services at a knockdown price, then reputation and recommendation count for everything. We were fortunate enough to be recommended Voyager.
Our brief was straightforward, upgrade our Cisco Unified Communications Manager and Enghouse provision, then, if that was done successfully and to our exacting standards, provide 2nd and 3rd line telephony support on an ongoing basis. Being an innovative ICT team we also wanted a trusted partner to help us identify inventive solutions to help deliver our ICT and business strategies.
At the end of our first meeting with Voyager we were completely convinced that they were exactly the type of company we wanted to work with. Professional, knowledgeable, accommodating, and progressive are just a few words that could be used to describe the image they portrayed. However, as the phrase goes “words are cheap” but 3 months on from the initial meeting we can now add 2 more words, “they deliver”.
We gave Voyager just 7 weeks to come up with a plan and implement the upgrades for us. 7 weeks later they successfully delivered. From start to finish the staff we dealt with were outstanding. The technical consultancy resource was exceptional, not only delivering the solution right first time but keeping us engaged and informed throughout the process. The Project Manager combined faultless management with a friendly and involving approach. Transitioning into the operational environment was made really easy due to friendly and early engagement from a team who clearly know their business inside out. It pains me to say it but I cannot think of a single thing that Voyager could improve on and it is clearly evident that the people we dealt with are at the top of their game.
In summary, we run a very tight ship and have very high expectations of anyone we work with. Voyager not only met our expectations but exceeded them and I would have no hesitation in recommending them to anyone who expects the best at an affordable price.
Ian Taylor, Head of ICT, Bron Afon Community Housing
The Voyager Approach
Voyager has built up years of experience in understanding the needs of the Social Housing Sector and work with IT and Customer Service Managers to:
- Understand their unique challenges
- Develop roadmaps to achieve the final outcomes required
- Evaluate the best technology fit solutions – Voyager has strong working relationships with Cisco, Microsoft, Shoretel, Sipsynergy, Enghouse and IPFX
- Evaluate the best service solution – On-premise, Cloud, Hybrid or Managed
- Review CAPEX and OPEX options to deliver the best return on investment
- Implement and Support