IT Solutions for Local Government services
Transformation of public services through the increased and improved use of technology has been an important part of many local authority strategies in recent years.
Voyager Networks offer a diverse range of technology solutions to support local governments on their digital transformation journey. Solutions have been developed in conjunction with our clients and cover:
- Collaboration – Telephony, Contact Centre, Meetings and Artificial Intelligence
- Network Services – Technology refresh for local and wide area environments
- End-to-End Perimeter Security
- Support and Managed Services
Supporting Local Government projects
The COVID-19 pandemic accelerated the use of digital tools intended to assist citizens in accessing council services
This trend looks set to continue in a world where a large proportion of citizens are always connected and increasingly want access to services on a 24-hour basis.
Using a diverse range of communication and advice options, such as interactive web pages, e-forms and even dedicated apps for specific service needs, councils are using digital transformation to interact with citizens in new and innovative ways.
Recent projects include:
- Data Centre re-design and upgrade
- Access layer design and deployment
- Firewall deployment and management
- Security access to devices and users design, deployment and management
- Omni-channel Contact Centre
- Microsoft Teams migration
- SIP Services
- Direct Routing
- PCI Compliant payment solutions
- 24×7 Help Desk Support
- Life Cycle Consultancy
Don’t just take
our word for it
“What started out as an email about a firewall replacement on a Sunday morning 4 weeks ago, has turned into a major project that involved regular planning meetings with over 50 people to ensure operational continuity.
What has stood out is the planning work that Voyager have undertaken, and Bernie and Dave have been instrumental in this. Their commitment and flexibility have resulted in the firewall’s being replaced and online half an hour ahead of schedule, meaning that we could bring clinical and business systems back online sooner than anticipated to take care of our patients.
Thank you again for providing a first-class service.”
Nottingham City Council
“When making our choice we knew the strengths of the Enghouse platform and appreciated its reliability and the features it offered. We had just 3-4 weeks to get everything implemented and Voyager Networks delivered the solution end to end.
The migration was quick, effective and we had zero outages or issues raised by our teams. I’m full of praise for Voyager Networks and the implementation team. They took the time to understand our needs and challenges and really put in extra effort to ensure we hit our deadlines. It was a real partnership approach that added value to our implementation.”
Simon Salmon | Head of IT
“We selected Voyager Networks as our preferred partner because they fully understood our requirements from the outset. They spent time listening to our needs, understanding our budgets and delivered the solution against those requirements.
The support from Voyager Networks has consistently delivered against agreed SLAs. We recently evaluated the market for IT Support Services and selected Voyager Networks because we felt they fully understood what was required. We started as a green field site
and Voyager Networks delivered every aspect of the solution within the time scales and costs required with professionalism which has been second to none.
Adam Huselbee | ICT Manager
College of Further Education
“I can’t talk highly enough of Voyager’s project delivery capabilities”
“Probably the best managed project and certainly the smoothest I have ever been involved in, I can’t talk highly enough of Voyager’s project delivery capabilities, they were excellent.”
Information Systems Manager
Bron Afon Community Housing
“In summary, we run a very tight ship and have very high expectations of anyone we work with. Voyager not only met our expectations but exceeded them and I would have no hesitation in recommending them to anyone who expects the best at an affordable price.”
Ian Taylor | Head of ICT
Hulley & Kirkwood
“Knowledge and skill of a larger corporation”
“The personal and friendly attention of a privately owned company coupled with the knowledge and skill of a larger corporation.”