Partnership by numbers
10000
Agent capacity to grow to & exceed
99
%
Guaranteed SLA uptime for 24/7/365 service
600
+
Deployments in a Microsoft environment
Introducing Enghouse Contact Centre
Enghouse Interactive offers adaptable, powerful, and responsive Contact Centre solutions.
Voyager has years of experience in the specification, deployment, and support of Enghouse Contact Centre solutions, with our Centre of Excellence accreditation. These solutions are designed to maximise the value of every customer interaction.
Delivering both functionality and flexibility, Enghouse Contact Centre helps improve customer experiences through cutting-edge technology and optimised service.
Key Solutions
Enghouse Contact Centre offers:
- Multiple deployment options (cloud, hybrid & on-premise)
- Solution certified for Microsoft Teams collaboration
- Customer self-service via IVR apps, speech recognition, AI & chatbots
- Adaptability and scalability to manage agents & inbound/outbound needs
- Premium security through SOC2, HIPAA & PCI-DSS
- Intuitive visual dashboards & reporting for optimised service
- Unlimited integration with third-party applications, PBX, UC & telephony
Targeted Sectors
The solutions offered by Voyager and Enghouse Contact Centre can be applied to small and medium sized businesses, enterprises, and public sector organisations, covering everything from basic to more complex customer experience (CX) needs.
We have experience in implementing Enghouse Interactive solutions across a range of sectors, including social housing, education, and healthcare. Whatever sector your organisation falls under, you will benefit from enhanced Contact Centre performance, improved CX, and optimised operations with Enghouse Contact Centre solutions.
Why Voyager + Enghouse?
As an accredited Centre of Excellence, Voyager is one of the select few partners in the UK approved to design, deploy, and support Enghouse solutions directly with our own highly skilled, in-house teams.
We have experience of supporting Enghouse customers as well as facilitating new deployments.
Whether on-premise, in the cloud, or hybrid, in Cisco or Microsoft environments, we can successfully implement and support Enghouse Contact Centre solutions.
Don’t just take
our word for it
NHS Trust
“What started out as an email about a firewall replacement on a Sunday morning 4 weeks ago, has turned into a major project that involved regular planning meetings with over 50 people to ensure operational continuity.
What has stood out is the planning work that Voyager have undertaken, and Bernie and Dave have been instrumental in this. Their commitment and flexibility have resulted in the firewall’s being replaced and online half an hour ahead of schedule, meaning that we could bring clinical and business systems back online sooner than anticipated to take care of our patients.
Thank you again for providing a first-class service.”
Director
Nottingham City Council
“When making our choice we knew the strengths of the Enghouse platform and appreciated its reliability and the features it offered. We had just 3-4 weeks to get everything implemented and Voyager Networks delivered the solution end to end.
The migration was quick, effective and we had zero outages or issues raised by our teams. I’m full of praise for Voyager Networks and the implementation team. They took the time to understand our needs and challenges and really put in extra effort to ensure we hit our deadlines. It was a real partnership approach that added value to our implementation.”
Simon Salmon | Head of IT
Connexus
“We selected Voyager Networks as our preferred partner because they fully understood our requirements from the outset. They spent time listening to our needs, understanding our budgets and delivered the solution against those requirements.
The support from Voyager Networks has consistently delivered against agreed SLAs. We recently evaluated the market for IT Support Services and selected Voyager Networks because we felt they fully understood what was required. We started as a green field site
and Voyager Networks delivered every aspect of the solution within the time scales and costs required with professionalism which has been second to none.
Adam Huselbee | ICT Manager
College of Further Education
“I can’t talk highly enough of Voyager’s project delivery capabilities”
“Probably the best managed project and certainly the smoothest I have ever been involved in, I can’t talk highly enough of Voyager’s project delivery capabilities, they were excellent.”
Information Systems Manager
Bron Afon Community Housing
“In summary, we run a very tight ship and have very high expectations of anyone we work with. Voyager not only met our expectations but exceeded them and I would have no hesitation in recommending them to anyone who expects the best at an affordable price.”
Ian Taylor | Head of ICT
Hulley & Kirkwood
“Knowledge and skill of a larger corporation”
“The personal and friendly attention of a privately owned company coupled with the knowledge and skill of a larger corporation.”
Derek Graham | IT Manager
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