Partnership by numbers
43
%
Reduction in live chat requests
90
Second reduction in live chat time
100
%
Return on investment in less than 6 months
Introducing Assist-Me by converse360
Assist-Me is a customer service automation platform by CX innovators, converse360.
The platform uses conversational AI technology, enabling AI assistants to automate phone calls and provide instant responses on messaging channels, and freeing up human advisors to focus on more complex enquiries.
This powerful and intuitive platform lets customers engage with you in new and different ways, whilst also reducing time-consuming interactions.
Key Solutions
The Assist-Me platform by converse360 offers:
- Customer self-service through multiple channels
- A powerful portal for management & orchestration
- Dynamic knowledge discovery with answers from pre-trained data
- Leading conversational AI & speech technology
- Secure, automated customer identification & verification
- A central hub for integrations with different applications
Targeted Sectors
Voyager, in partnership with converse360, can implement automated customer engagement solutions in a range of sectors, including housing associations, local government, and SMEs.
These sectors would see many benefits from the Assist-Me platform. It can serve customers 24/7, across multiple channels, including webchat, messaging apps, and voice calls. 80% of enquiries in the social housing sector relate to FAQs, and these could all be answered by an AI assistant connected to your data.
Why Voyager + converse360?
With the help of Voyager and converse360, you can deliver outstanding customer experience (CX) through simplified, end-to-end customer engagements.
Blending automated, assisted, and live service, the Assist-Me platform enables a high standard of customer service, 24/7. It’s also highly flexible and open to connect to your business applications, streamlining operations.
Don’t just take
our word for it
NHS Trust
“What started out as an email about a firewall replacement on a Sunday morning 4 weeks ago, has turned into a major project that involved regular planning meetings with over 50 people to ensure operational continuity.
What has stood out is the planning work that Voyager have undertaken, and Bernie and Dave have been instrumental in this. Their commitment and flexibility have resulted in the firewall’s being replaced and online half an hour ahead of schedule, meaning that we could bring clinical and business systems back online sooner than anticipated to take care of our patients.
Thank you again for providing a first-class service.”
Director
Nottingham City Council
“When making our choice we knew the strengths of the Enghouse platform and appreciated its reliability and the features it offered. We had just 3-4 weeks to get everything implemented and Voyager Networks delivered the solution end to end.
The migration was quick, effective and we had zero outages or issues raised by our teams. I’m full of praise for Voyager Networks and the implementation team. They took the time to understand our needs and challenges and really put in extra effort to ensure we hit our deadlines. It was a real partnership approach that added value to our implementation.”
Simon Salmon | Head of IT
Connexus
“We selected Voyager Networks as our preferred partner because they fully understood our requirements from the outset. They spent time listening to our needs, understanding our budgets and delivered the solution against those requirements.
The support from Voyager Networks has consistently delivered against agreed SLAs. We recently evaluated the market for IT Support Services and selected Voyager Networks because we felt they fully understood what was required. We started as a green field site
and Voyager Networks delivered every aspect of the solution within the time scales and costs required with professionalism which has been second to none.
Adam Huselbee | ICT Manager
College of Further Education
“I can’t talk highly enough of Voyager’s project delivery capabilities”
“Probably the best managed project and certainly the smoothest I have ever been involved in, I can’t talk highly enough of Voyager’s project delivery capabilities, they were excellent.”
Information Systems Manager
Bron Afon Community Housing
“In summary, we run a very tight ship and have very high expectations of anyone we work with. Voyager not only met our expectations but exceeded them and I would have no hesitation in recommending them to anyone who expects the best at an affordable price.”
Ian Taylor | Head of ICT
Hulley & Kirkwood
“Knowledge and skill of a larger corporation”
“The personal and friendly attention of a privately owned company coupled with the knowledge and skill of a larger corporation.”