We work with a select number of strategic technology partners who are renowned leaders in their areas of expertise. This ensures that our design, deployment and support teams are always up to date with the latest innovations and bespoke IT solutions.
Voyager has worked with Cisco for over twenty years and is one of their longest established partners in the UK.
As a Cisco partner we can simplify the selection, deployment, and management of your infrastructure, applications, and tools. Our bespoke IT solutions bring operational efficiencies that free up IT resources, save time, money and staffing resources. Solutions include:
- Network Infrastructure: Switching, Routing, Wireless
- Collaboration: Voice, Video, Mobility, Collaboration applications – Contact Centre, Conferencing, Content, Recording and Quality Management
- Security: Location, Content, Users, Device
We have a depth of clients across all industry sectors for the broad Cisco portfolio of solutions, providing on premise, hybrid and cloud based solutions.
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction, with solutions spanning multi-channel call centres, CTI integration, IVR / Self-Service, operator attendant consoles, call recording and quality monitoring, outbound predictive diallers and knowledge management solutions.
Working with Enghouse we can deliver bespoke IT solutions that can be deployed on-premise, hybrid or in the cloud and supported both in Cisco and Microsoft environments. We are one of the select few partners in the UK who are accredited to design, deploy and support Enghouse solutions direct with our own in house highly skilled teams.
Recent deployments have been across a broad range of sectors including Academia, Housing and Manufacturing.
Mitel Connect, (previously Shoretel Connect) is a unified communications platform built on a single software code which means solutions can be delivered as a managed service from the cloud, as a hardware system you manage yourself, or as a hybrid deployment where some locations and applications are managed in the cloud and others are managed onsite.
Fortinet is a global leader and innovator in Network Security delivering innovative, high performing network security to secure and simplify the IT infrastructure. The market position and solution effectiveness has been widely validated by industry analysts, independent testing labs, business organizations, and the media worldwide and it is for this reason that Voyager embraces this as one of security platforms of choice. From the perimeter security through to device and content security
Working with Fortinet we can deliver solutions that can be deployed on-premise, hybrid or in the cloud further increasing clients security against the ever increasing threats.
Symantec provides security products and solutions to protect small, medium, and enterprise businesses from advanced threats, malware, and other cyber-attacks.
Voyager’s partner Key IVR offers automated payment services from their headquarters in Doncaster, South Yorkshire. The company was founded in 2008 and has over 170 clients in the UK, throughout Europe and the United States.
They have a team of highly experienced and certified staff who have been developing IVRs for over 14 years. Key IVR provides secure cloud payment solutions for a number of different sectors, including contact centres, utility suppliers, and charities. Some of the IT solutions Key IVR can implement include:
- Payments IVR
- Agent Assisted and Secure Web Payments
- Mobile Payment App
- Click 3D and Click-to-Pay
- Outbound Voice and SMS
Voyager Networks is partnering with Key IVR to bring tailored secure IT solutions for payment processing. We can collaborate on projects to help improve our clients’ operations.
Converse360 are a customer experience and communication specialist, offering:
- Strategy and Technology Consulting (Customer Experience and UC)
- Digital Contact Centre, Self Service and UC Services
- Development and Automation (Bot Development, AI Integration, and more)
Voyager has partnered with Converse360 to deliver customised collaboration solutions for the social housing sector, including AI powered digital automation which allows customer service agents more time to focus on the complex issues that often arise with new tenants and tenancy arrangements.
We also work with a number of additional technology and service partners to augment our core offer and ensure we always meet our customer requirements.