The consultancy phase provides us with an opportunity to understand both your business needs and technology environment and will enable us to devise the best short and long term strategy for your networking, unified communications and cyber security requirements.
Regardless of whether we are investigating an element of your environment or undertaking a complete review each consultancy will include a detailed understanding of your requirements, current and future needs and an understanding of your current technologies and deployment model.
Following consultancy the next phase will include a detailed technical and service plan. Developed in conjunction with key stakeholders each design plan will include detailed technical designs, scope of works, implementation plans and a service transition roadmap.
All plans will follow manufacturer best practice design guidelines and project management methodologies for deployment (Prince2) and support (ITIL).
Following best practice methodologies the Implementation includes pre-stage testing, installation and pre-transition testing and any necessary customer training.
Each implementation plan will include a risk analysis and roll-back plans. All systems are fully documented as part of the service contract take-on process.
Following implementation and customer acceptance “as-built” documentation is provided and the system is handed over to technical services team to be supported in line with IT support option contracted and service levels agreed.
Our managed IT services customers benefit from service level management including service reviews and service reporting and all customers benefit from account management including regular customer satisfaction testing to ensure that our service is meeting the customer’s expectations.
Voyager Networks provides managed IT services and technology solutions that are tailored to support growth, reduce cost and deliver tangible business benefits. We work with businesses and public sector organisations that value high quality service delivery, subject matter expertise and experience in delivering technology transformation.
We design, implement and support high performance enterprise networking solutions across all areas of a business.
Our IT collaboration solution portfolio includes audio, video, web, desktop and mobile communications delivered to any user, in any location, using any device.
As a specialist in network security we can assist our clients to implement next generation web security solutions.
As a specialist in IT security we can assist our clients to implement next generation security solutions.
This ensures that our design, deployment and support teams are always up to date with the latest innovations and solutions.
Voyager has worked with Cisco for over twenty years and is one of their longest established partners in the UK.
Working with Enghouse we can deliver bespoke IT solutions that can be deployed on-premise, hybrid or in the cloud.
Key IVR provides secure cloud payment solutions for a number of different sectors, including contact centres, utility suppliers and charities.
Converse360 deliver customised collaboration solutions for the social housing sector, including AI powered digital automation.
We also work with a number of additional technology and service partners to augment our core offer and ensure we always meet our customer requirements.
The unforeseen COVID-19 pandemic in 2020 disrupted businesses throughout the UK. This pandemic resulted in the majority of the office workforce working from home and enforcing a massive change in working practices. Organisations made significant investments in collaboration applications like video conferencing and team messaging and heading into…
Thursday February 11
Register now for Cisco’s virtual event, join Cisco executives and industry experts to learn more about Wi-Fi 6, SD-WAN, 5G, Intent-Based Networking, Artificial Intelligence and more. This is a 2-day virtual event with 8 different sessions and a live Q&A. Register your place Wednesday, 24 June 2020. 10:00am…
Tuesday June 09
Voyager Networks has added Poly to its list of accredited partners to deliver the latest voice and video-based collaboration solutions. Poly was formed in 2019 from Plantronics and Polycom and combines legendary audio expertise with powerful video and screen sharing capabilities to take the friction out of collaboration…
Monday June 08
Plantronics, Inc. has announced a new series of Poly Room Solutions for Microsoft Teams Rooms – Poly G10-T, G40-T and G80-T. These solutions include audio and video tools that deliver superior meeting experiences for users on Microsoft Teams, and gives IT managers the ability to easily scale for…
Wednesday June 03