Enghouse Interactive

10000

Agent capacity to grow to & exceed

99

%

Guaranteed SLA uptime for 24/7/365 service

600

+

Deployments in a Microsoft environment

Introducing Enghouse Contact Centre

Enghouse Interactive offers adaptable, powerful, and responsive Contact Centre solutions.

Voyager has years of experience in the specification, deployment, and support of Enghouse Contact Centre solutions, with our Centre of Excellence accreditation. These solutions are designed to maximise the value of every customer interaction.

Delivering both functionality and flexibility, Enghouse Contact Centre helps improve customer experiences through cutting-edge technology and optimised service.

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Key Solutions

Enghouse Contact Centre offers:

  • Multiple deployment options (cloud, hybrid & on-premise)
  • Solution certified for Microsoft Teams collaboration
  • Customer self-service via IVR apps, speech recognition, AI & chatbots
  • Adaptability and scalability to manage agents & inbound/outbound needs
  • Premium security through SOC2, HIPAA & PCI-DSS
  • Intuitive visual dashboards & reporting for optimised service
  • Unlimited integration with third-party applications, PBX, UC & telephony

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Targeted Sectors

The solutions offered by Voyager and Enghouse Contact Centre can be applied to small and medium sized businesses, enterprises, and public sector organisations, covering everything from basic to more complex customer experience (CX) needs.

We have experience in implementing Enghouse Interactive solutions across a range of sectors, including social housing, education, and healthcare. Whatever sector your organisation falls under, you will benefit from enhanced Contact Centre performance, improved CX, and optimised operations with Enghouse Contact Centre solutions.

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Why Voyager + Enghouse?

As an accredited Centre of Excellence, Voyager is one of the select few partners in the UK approved to design, deploy, and support Enghouse solutions directly with our own highly skilled, in-house teams.

We have experience of supporting Enghouse customers as well as facilitating new deployments.

Whether on-premise, in the cloud, or hybrid, in Cisco or Microsoft environments, we can successfully implement and support Enghouse Contact Centre solutions.

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Book a Demo