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News and Blog.

 

Wireless deployments have broadly changed over the years, however today Wi-Fi is the primary form of access mechanism. The increase in wireless devices in the network presents a host of challenges. With a vision to deliver highly secure, manageable and extensible mobile-rich solutions that allows businesses to take advantage of and deliver on emerging opportunities and improve business operations, Cisco has launched an array of integrated mobility solutions that help customers build new connections between people, places and things.

Today the main requirements for modern networks go beyond reliable connectivity and include on boarding new devices securely and providing insights in to what is going on in the network. Cisco Wireless is built to address these challenges and the digital world of the future.

Flourishing in a wireless first environment

It has become very typical for someone to work throughout the day on wireless, even when they are at a desk where a wired port is available. Thus the use of wireless devices increases and demands on your network will increase. In order to provide a consistent wireless experience as it scales, Cisco is taking its solution beyond the wireless standards.

Cisco APs automatically adjusts for your wireless environments, especially for high density environments, with automatic persistent RF tuning and Flexible Radio Assignment technology. This technology automatically converts the second radio to 5Gz thereby adding additional capacity for networks of any size. All the relevant features are turned on by default, so you do not have to configure them. All devices ship with best practices turned on by default. This is the result of Cisco networking experience dealing with all types of customers from every corner of the world for over two decades. And with engagement and insights you get next generation location and customer engagement.

Keeping Bad Guys Out

Cisco APs have the wireless features needed to make sure that the network and its data are safe. The devices that connect users to the network need to be ironclad and secure. Cisco wireless allows you to do end to end segmentation for enterprise and guest users, get simple group policies and scale the system easily. If someone steals an AP from your network, the information contained on that device is encrypted, so that it cannot be seen. Few companies have the robust security and trustworthy systems that Cisco provides.

How do you enable and protect the IoT devices?

One way to provide secure connectivity to IoT devices and reduce SSIDs is with identity PSK. Provide devices that connect to your APs with a policy defined PSK key. If these devices fail or are compromised, simply remove them without changing the PSK key on all devices. Umbrella integration on the APs further provides protection from malicious and phishing sites.

Optimising the User Experience

Any issue in the network, whether it is a wired, routing or application issue always is blamed on wireless. Hence the user experience becomes very important for any wireless network today. You need to be able to understand what all applications are running in the network and be able to take control and perform the right action. Application visibility and control on Cisco wireless allows you to do this easily. For example you can block and rate limit an application which is hogging the bandwidth. Apple devices including MacBooks, iPads or iPhones are very popular today, thus optimising the experience for these devices is very critical. Through the Apple & Cisco partnership, all businesses can take advantage of the technology we have built in to our APs. This technology provides seamless roaming and priority for the business critical applications running on Apple devices. Cisco provides multiple options to manage your networks throughout your systems lifecycle, starting the moment you deploy and when you want to make changes on day end. Cisco has a free mobile app which you can use to monitor and view how the network is performing, or you can use the on box web UI or Cisco Prime DNA centre to make changes.

Whether you are a small business or large enterprise Cisco Wireless have you covered.

While these features provide great benefits, small to medium size businesses (SMB) require even more. SMB must be able to deploy networks that are easy to install and manage with minimal expertise. These wireless networks must provide a high level of performance within the limited budget requirements of the SMB market sector.

Cisco Mobility Express Solution

This Cisco Mobility Express provides customers with an easy to use and install solution that provides quick deployment under 10 minutes. All of the best practices are enabled, so that the customer need not worry about fine tuning the network. And what’s more, mobility express provides feature rich on premise enterprise quality solution to create predictive site surveys and proposals, deploy a wireless network, troubleshoot issues and even demonstrate value of analytics. All while serving networks of up to 100 APs ad and 2000 clients. With no additional licencing and controller hardware cost, Mobility express becomes the perfect fit for the small to medium market sector that may not have the resources or wireless expertise on staff.

With over 3 million 802.11ac wave 2 APs sold, Cisco are the number one enterprise Wi-Fi leader for networks of all sizes; with Cisco Mobility Express you can deploy a solution which is simple, secure and affordable for everyone.

Voyager Networks design, implement and support high performance enterprise networking solutions across all areas of a business. In addition to LANs, WANs and Wireless deployments we work with our clients to:

  • Review and upgrade existing enterprise network infrastructures
  • Identify and eliminate network bottlenecks
  • Wireless Surveys with report on signal strength, SNR and AP location heat maps
  • Integrate the latest security within the network
  • Build intelligent WAN solutions across multiple environments
  • Deliver cost-effective BYOD solutions
  • Ensure networks are ready for Cloud applications
  • Deliver a range of support services including enterprise network management for all or elements of the network

 

 

With increasing number of branch offices and remote workers, protecting your workforce has become critical where ever they access the internet. You need to be able to identify attacks as they are staged on the internet, so you can block them before they launch. Built in to the foundations of the internet, Cisco Umbrella provides you with the first line of defence against these threats and delivers security at the DNS and IP layers.

73% GROWTH IN MOBILE DEVICES FROM 2014 - 2018*

 

In the past, most of the applications and infrastructure we used at work sat behind a firewall. Employees came into a physical office and logged into the network to start working. Today, “the office” can be anywhere: a coffee shop, public transit, a remote destination. And as the parameter is expanding and blurring, users are bypassing the VPN. Data is bypassing perimeter security and flowing directly from mobile devices and apps to the cloud. With this change, the traditional security just can’t keep up.

Cisco Umbrella has built a reputation on easy deployment and powerful protection anywhere users go, on or off network, so you can build your security on a solution you can trust. Simply point your DNS to the global Umbrella network, and your entire organisation is covered in minutes. Powered by predictive intelligence, Umbrella acts as your first line of defence against threats. With Umbrella, you can see threats before they’re coming, and block them before they become attacks. It can identify already infected devices faster and prevent call-backs from exfiltrating data. Powerful threat intelligence could become information overload without the infrastructure to act on it. Umbrella has that horsepower, actively processing and enforcing more than 7 million unique malicious domains and IPs concurrently at the DNS layer. Every day, Umbrella analyses 175 billion internet requests, and 60,000+ new destinations are added to its block list. With Cisco Umbrella you can stop Phishing, Malware and Ransomware earlier. To put it simply, you’re going to see — and block — what other security solutions miss.

cisco-umbrella-diagram

Let us look at some of the features and benefits of using Cisco Umbrella:

  • Complete Threat Protection - Block requests to malicious destinations before a connection is even established. You need to protect proactively — without adding any latency.
  • Visibility anywhere and everywhere - Get the visibility you need to protect internet access across devices, office locations, and roaming users — even off VPN.
  • Intelligence to see attacks before they happen - Automatically identify where attacker infrastructure is being staged by using the power of security research, Cisco Talos intelligence, and statistical models to learn from internet activity patterns.
  • Integrations to amplify your existing investments - Extend protection for devices and locations beyond your perimeter, reduce security alerts, and enrich your incident response data to remediate threats faster, before damage occurs.
  • Enterprise wide deployment in minutes - Get up and running in minutes. With 100% business uptime. No hardware to install. No software to manually update.

As a specialist in network and cyber security, Voyager Networks can assist organisations to assess posture, implement next generation web security solutions and monitor threats for a holistic approach to security. In addition to the design, implementation and support of your security environment we offer a range of IT Security Assessment Services to identify vulnerabilities across your network, devices and applications. To find out more about Voyager Networks and the IT solutions we can provide for your business, please get in touch.

*US the Census Bureau of the Department of Commerce. Sources: https://umbrella.cisco.com

 

 

 

Voyager Networks have been providing IT Solutions for over 25 years. During this time we have built a depth of understanding and experience of customer challenges and requirements. Cisco Meraki forms part of our product portfolio and we have helped a number of organisations successfully migrate to this cloud managed switching platform.

The Cisco Meraki MS is the industry’s first line cloud managed access and aggregation switches, combining the benefits of cloud-based centralised management with a powerful, reliable access platform. To help build the understanding of Cisco Meraki Switch Platform let’s explore some of its features and how Cisco Meraki has redefined the management and configuration of network switches.

Voice & Video Quality of Service: Delays beyond 150 msec are often unacceptable for supporting voice and video traffic. Cisco Meraki switches support layer 2 and layer 3 quality of service (QoS), ensuring these real-time traffic flows are given priority as they enter and traverse the network.

Layer 7 app Visibility: Previously available only through costly overlay appliances, is included in Cisco Meraki switches at no additional cost. Hundreds of applications are automatically identified and reported, applications from business apps to BitTorrent and YouTube.

Virtual and Physical Stacking: Rather than separately managing each switch, switches can be grouped together into virtual stacks using tags, or even managed all at once. For high performance and management convenience, switches can also be physically stacked together and managed as a single entity.

Zero Touch Deployment: Leverage the power of centralised cloud management to pre-stage switches and virtual stacks before they are even deployed. Using this approach switch deployment becomes a zero-touch ‘plug-and-play’ exercise. Bulk changes and software updates are straightforward to push out, eliminating the need to be physically present at each switch or stack.

Dynamic Routing: OSPF’s routing algorithm automatically factors link costs (such as link bandwidth and availability) to calculate optimal pathways for routing packets from point A to point B. This efficiency translates into improved network performance, since delays across slow links are minimised.

Enterprise Security: Using 802.1x port-based network access control, MAC based authentication or a mix of the two, the network administrator can lock down access on a port-by-port basis to authorised users or devices. A guest VLAN can be configured to provide restricted access, perhaps to the Internet via a DMZ, or a remediation server.

Cable Test: With built-in remote cable testing, the network administrator can test the integrity of the cable, even when thousands of miles away. A cable test will also indicate the approximate length of the cable, helping the remote engineer understand whether they are working on a patch cable or building cabling.

Remote Packet Capture: Cisco Meraki offers the unique ability to run a detailed packet capture from anywhere with an internet connection. Simply select the port or device in dashboard and run the capture. This will generate an industry standard ‘PCAP’ file which can be opened with the usual software.

For further information please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

The life of a call handling agent in any housing association is not an easy one – daily they are required to deal with a myriad of communications, across multiple channels, from tenants, including service requests, payment queries, housing applications, complaints and many more.

Providing feature-rich Omni-Channel contact centre solutions is one way of improving the agent’s ability to perform their tasks, however to increase productivity and job satisfaction additional monitoring and evaluation tools are required.

Voyager provides these solutions with the Enghouse Quality Management Suite (EQMS) – a feature-rich set of tools which include:

  • Call Recording: interactive recording and live monitoring
  • Agent Evaluation: call scoring and agent coaching
  • Computer Recording: desktop recording and live monitoring

Deploying EQMS positively impacts everyone – the tenant, the association and the agent.

  • Disputes can be resolved quickly and efficiently with historical recorded interactions
  • Quality of tenant interaction is improved through monitoring and training
  • Measurable information for both quantity and quality of performance
  • Improve internal training programmes through feedback and coaching

DOWNLOAD THE DATASHEET

 

For further information and to arrange a demonstration please contact one of our consultants at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

Cisco Meraki is a 100% cloud-managed IT solution. Meraki allows you to centrally manage Wireless, switching, security, mobility management and communications, over the web. Devices in the Meraki Dashboard are contained within Organisations and Networks, making it easy to manage multiple sites at once. Operating in the cloud since 2006, Cisco Meraki is a leader in cloud-managed networking with tens of thousands of customers across all industries and over 100% annual growth. It has been recognised for innovation in the Gartner Magic Quadrant, InfoWorld Technology of the Year, CRN Coolest Technologies.

After more than a decade in business, Meraki continues to innovate, delivering the simplest, most powerful solutions around.

Secure out-of-band management - Cisco Meraki uses an out-of-band management architecture, meaning that only management data flows through the Meraki cloud infrastructure. No user traffic passes through Meraki's data centres, and your data stays in your network.

Reliable - In the event of cloud connectivity loss (which is most commonly caused by a local ISP or connection failure), the Meraki hardware device will continue to run with its last known configuration until cloud connectivity is restored.

Scalable - Meraki solutions are suitable for businesses of any size from small sites to large campuses and even distributed networks with thousands of sites can be deployed in branches without an IT workforce.

Future-proof - Seamless over-the-web upgrades deliver significant new features to your current products, increasing the value of your investment. This allows you to be always up-to-date with emerging device types and application profiles.

In this day and age IT isn’t just racks and cables in a server room, it is working with marketing, sales and the C-Suite to solve business problems. Its intelligent insights are giving you an edge in decision making and it’s giving you time back to focus on work that really matters. Voyager’s strength in developing long term strategic relationships with our customers has earned the trust of many well-known companies who will act as references. Projects that are well thought through and completed on time and within budget offer substantiated business and commercial benefits.

Voyager Networks is one of the most established, experienced and dynamic network integrators in the UK and is a leader in the provision of integrated voice, video and data networks services. In partnership with its clients, Voyager has been delivering innovative solutions since 1993. Voyager offers a comprehensive portfolio of service products designed to complement the customer’s own skills and deliver a complete High Performance Network Solution.

Meraki is powerful technology for everyone so get smart and work simple!

 

Cisco Webex Teams collaboration solutions help reduce costs and optimise IT resources. Webex web conferencing solutions are delivered as software as a service (SaaS) through the Cisco Collaboration Cloud and are easy to roll out and scale throughout your organisation. The Cisco Collaboration Cloud is a global network designed specifically for highly secure delivery of on-demand applications. It offers a scalable architecture, consistent availability and multilayer security.

Meet Online with Cisco Webex Meeting Centre

Cisco Webex Meeting Centre is a cost-effective alternative to face-to-face meetings. Organisations can use it to:

  • Collaborate with customers, partners and employees worldwide
  • Share information
  • Enhance productivity
  • Accelerate business processes
  • Meet anywhere, anytime, on any device

Cisco Webex Meeting Centre can help you:

  • Facilitate project reviews and team meetings and keep deadlines on track
  • Deepen prospect and customer relationships and accelerate the sales process
  • Accelerate product development and problem resolution
  • Make faster, better-informed decisions
  • Manage national or global teams more efficiently, and save time and money on travel

Meet anywhere, anytime, on any mobile device or video system. Webex’s integrated audio, video and content sharing help you make decisions faster.

Voyager is an Authorised Collaboration SaaS Partner and has worked with a number of customers to plan, program, deploy and support Cisco collaboration and conferencing solutions. Contact us today at This email address is being protected from spambots. You need JavaScript enabled to view it.for a free consultation on how our solutions can help your business.

 

Cisco Webex Teams empowers your workforce to reach their goals together. It changes the way we think about team dynamics and breaks existing tool paradigms. Webex Teams lets users choose the tool that meets their unique challenges and work styles, whether they are inside or outside of a company.

Freedom to collaborate

  • Webex Teams give teams a workspace whether working from a mobile device, personal laptop or in an office conference room.
  • Webex Teams provides access to common calendar, messages, content and multiple tools. Either within the app itself or connected to it through bots, API or integrations.
  • Anyone included in a Webex Teams space can send messages, create and edit a white board, share files and integrate with third party apps.

Seamless Intergration

  • Webex Teams allows users to edit files stored in Microsoft OneDrive and Microsoft SharePoint Online from within the Cisco client.
  • Calendar integration is available for Outlook and Google calendars, thus all of the joining instructions are right there in one place, whether for a team meeting, a Zoom or a BlueJeans meeting, someone external has invited a team member to.

True Collaboration with Webex Teams

  • Webex Teams gives you a platform where you can meet before the meeting begins. This means work can start prior to the meeting.
  • During the meeting, everyone is an equal participant. Team productivity enhances as anyone can mute noisy participants / record the meeting without having to disrupt the flow of the meeting.
  • The collaboration continues after meeting. The space can be used to post meeting notes and slides, access any whiteboard or annotations or automatically upload meeting records. As teams collaborate within the team space, this is all available for the next meeting.

Cisco Webex Teams truly makes work more collaborative and teams more productive.

For further information contact one of our collaboration consultants at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Cisco Collaboration Flex Plan is a single subscription that gives you access to Cisco’s collaboration services and software. It also allows you to mix and match buying and deployment models depending on your needs at any given time. One subscription covers software and technical support for:

  • Cisco Webex Meetings and Teams
  • Cloud Services
  • On-premise Cisco Unified Communications software
  • Cisco Meeting Server Software

The Cisco Collaboration Flex Plan can be of technical and financial benefit to most organisations whether already using Cisco Collaboration tools or in the process of considering them.

Benefits include:

  • Simplicity: Cisco’s industry-leading collaboration tools available via subscription
  • Flexibility: Mix and match between cloud, premises, hosted and hybrid deployment solutions
  • Agility: Get users up and running with the services they need today and scale up as adoption increases

At Voyager we can work with you to evaluate which plan is best for you and help define the best timing to migrate to a chosen plan.

A Collaboration Flex Plan can be incorporated into Voyager’s Cloud Collaboration Assessment services or be a separate discussion on how Flex Plan Licences can enable your existing strategic Collaboration Roadmap.

For further information contact one of our collaboration consultants at This email address is being protected from spambots. You need JavaScript enabled to view it..

Collaboration Health Check

 

Many Housing Associations are embracing digital transformation and adopting agile working not only to enhance services and become more cost effective but also ensure that their organisation is ready for the challenges faced in the changing economic, social and legislative environment.

Embracing new ways of working can be difficult as each association is different with unique requirements and objectives built on a range of diverse communication platforms which in many instances inhibit the deployment of new modern working practices and solutions to deliver digital transformation.

Collaboration health check overview

To help business and technology managers prepare for change Voyager has developed an Collaboration Health Check which provides them with a snapshot of their current enterprise network infrastructure coupled with an in-depth understanding of how, and if, existing systems will support business goals. The health-check includes informed recommendations on IT collaboration applications that can be added to existing systems and also outlines instances where a platform change may be required if additional services cannot be supported.

Scope

Voyager IT Collaboration Consultants will attend site to meet with key stakeholders to gain an understanding of business requirements and challenges, existing communications infrastructure, processes and procedures. Based on findings and analysis a report will be produced aligning business objectives with currently deployed technologies and recommending enhancements or changes.

Download the Datasheet

For further information on solutions and services offered by Voyager, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Enhance security for Office 365 email

 

Email is simultaneously a primary business communication channel and the top threat vector for the distribution of cyber attacks. Sophisticated cybercriminals increasingly rely on email to deliver ransomware and other advanced malware quickly and effectively. The growing adoption of cloud mailbox services like Office 365 opens up the opportunity for a blended attack. Unfortunately, the default security levels for many existing cloud-based email solutions may be too limited to deliver adequate protection.

integration-infographic

Benefits

  • Reduce threats from ransomware by automatically removing risky file attachments
  • Protect against phishing attacks by dropping, rewriting, or replacing malicious links within an email
  • Defend against business email compromise with enhanced authentication controls for senders and targets

Adding Cisco Email Security with AMP to your Office 365 email IT security solution strengthens your defenses against ransomware, business email compromise, and phishing attacks.

Find out more about our web security solutions

 

Choose the support that’s right for your business

Your company relies on its communications infrastructure to keep everyone connected anytime, anywhere, and on any device.

 

Voyager Networks have been providing IT Solutions for over 25 years. During this time we have built a depth of understanding and experience of customer challenges and requirements.

Collaboration - On-Premise, Hybrid or Cloud

 

When defining unified communication and IT collaboration strategies one of the major questions to be addressed is whether the solution should be deployed on-premise, consumed as a cloud service or built around a hybrid solution.

Contact Voyager

To find out more about Voyager Networks and the IT solutions we can provide for your business, please get in touch.

CONTACT US

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