We place great importance on providing a high level of service to all our customers regardless of which industry or market sector they operate in.
At Voyager, we aim to provide first class managed IT services and bespoke IT solutions for every project we work on. We undertake regular internal customer satisfaction scoring to ensure that our customers remain happy with the services we provide.
This is what some of our customers have to say:
Ian Taylor - Head of ICT, Bron Afon Community Housing
"In summary, we run a very tight ship and have very high expectations of anyone we work with. Voyager not only met our expectations but exceeded them and I would have no hesitation in recommending them to anyone who expects the best at an affordable price."
Shelley McIndoe - Head of ICT, Dorset County Hospital NHS Foundation Trust
"We selected Voyager Networks as our preferred partner for Dorset County Hospital because they fully understood our requirements from the outset.
We have worked with Voyager Networks for the last 18 years and regard them as an extension of our IT team. Their technical team is first class; Voyager Networks has demonstrated an in-depth knowledge of our requirements and delivered solutions which have greatly benefited the business. We regard the people in Voyager as true work colleagues as they interact with us on a daily basis to help deliver a first class IT service. We look to Voyager Networks to deliver creative, best-of-breed solutions for all our IT Requirements.
The managed support from Voyager Networks has consistently delivered against agreed SLAs for the last five years plus. We recently evaluated the market for IT Support Services and selected Voyager Networks because we felt they fully understood what was required. Our decision has been justified. Commercial and Technical Account management is key to any partnership and Voyager Networks deliver in abundance
People matter and when you work with Voyager Networks you know projects will be delivered on time and backed up with unrivalled support"
Derek Graham - IT Manager, Hulley and Kirkwood
"The personal and friendly attention of a privately owned company coupled with the knowledge and skill of a larger corporation."
Gareth Tottle - Information Systems Manager, Royal College of Music and Drama
"Probably the best managed project and certainly the smoothest I have ever been involved in, I can’t talk highly enough of Voyager’s project delivery capabilities, they were excellent."
Richard Cooke - Head of IT, Old Global Mutual Investors
"I have found Voyager engineers to be extremely knowledgeable, helpful and flexible and whether onsite or offsite via the Support Desk, all show great determination to resolve our rare support issues as efficiently as possible with the minimum impact on our business."
Rupert Gladstone - Head of IT, Premium Choice Insurance
"Now we have better information & provide far more effective, tailored service to different customer groups – not to mention reducing the cost of service to compete better. We are able to say confidently that the service and experience was excellent – thanks to using Voyager’s services."
Adam Huselbee - ICT Manager, Herefordshire Housing
"We selected Voyager Networks as our preferred partner for Herefordshire Housing because they fully understood our requirements from the outset. They spent time listening to our needs, understanding our budgets and delivered the solution against those requirements.
Voyager Networks has demonstrated an in-depth knowledge of our requirements and delivered solutions which have greatly benefited the business. We regard the people in Voyager as true work colleagues as they interact with us on a daily basis to help deliver a first class IT service. We look to Voyager Networks to deliver creative, best-of-breed solutions for all our IT Requirements.
The support from Voyager Networks has consistently delivered against agreed SLAs. We recently evaluated the market for IT Support Services and selected Voyager Networks because we felt they fully understood what was required. We started as a green field site and Voyager Networks delivered every aspect of the solution within the time scales and costs required with professionalism which has been second to none.
Support is key to our business to which Voyager has always been there to provide guidance or hands on problem solving, they have worked with Herefordshire Housing to enhance our own internal SLA’s and allow us to provide a stable and reliable platform."