The consultancy phase provides us with an opportunity to understand both your business needs and technology environment and will enable us to devise the best short and long term strategy for your networking, unified communications and cyber security requirements.
Regardless of whether we are investigating an element of your environment or undertaking a complete review each consultancy will include a detailed understanding of your requirements, current and future needs and an understanding of your current technologies and deployment model.
Following consultancy the next phase will include a detailed technical and service plan. Developed in conjunction with key stakeholders each design plan will include detailed technical designs, scope of works, implementation plans and a service transition roadmap.
All plans will follow manufacturer best practice design guidelines and project management methodologies for deployment (Prince2) and support (ITIL).
Following best practice methodologies the Implementation includes pre-stage testing, installation and pre-transition testing and any necessary customer training.
Each implementation plan will include a risk analysis and roll-back plans. All systems are fully documented as part of the service contract take-on process.
Following implementation and customer acceptance “as-built” documentation is provided and the system is handed over to technical services team to be supported in line with IT support option contracted and service levels agreed.
Our managed IT services customers benefit from service level management including service reviews and service reporting and all customers benefit from account management including regular customer satisfaction testing to ensure that our service is meeting the customer’s expectations.
Voyager Networks provides managed IT services and technology solutions that are tailored to support growth, reduce cost and deliver tangible business benefits. We work with businesses and public sector organisations that value high quality service delivery, subject matter expertise and experience in delivering technology transformation.
We design, implement and support high performance enterprise networking solutions across all areas of a business.
Our IT collaboration solution portfolio includes audio, video, web, desktop and mobile communications delivered to any user, in any location, using any device.
As a specialist in network security we can assist our clients to implement next generation web security solutions.
As a specialist in IT security we can assist our clients to implement next generation security solutions.
Working with Enghouse we can deliver solutions that can be deployed on-premise, hybrid or in the cloud and supported both in Cisco and Microsoft environments. We are one of the select few partners in the UK who are accredited to design, deploy and support Enghouse solutions direct with our own in house highly skilled teams.
Cisco Webex Teams is a cloud-based service that provides a complete collaboration suite for teams to create, meet, message, call, whiteboard and share, regardless of whether they’re together or apart. It is a simple, secure, complete, and open service that enables people to work better.
According to the Cyber Security Breaches Survey 2019 it is estimated that 32% of businesses and 22% of charities have identified breaches or attacks within their organisation. The most common attacks identified were: Phishing E-mails (80% of businesses and 81% of charities experiencing attacks) Others impersonating their organisation…
Tuesday August 13
Wireless deployments have broadly changed over the years, however today Wi-Fi is the primary form of access mechanism. The increase in wireless devices in the network presents a host of challenges. With a vision to deliver highly secure, manageable and extensible mobile-rich solutions that allows businesses to take advantage…
Tuesday August 13
With increasing number of branch offices and remote workers, protecting your workforce has become critical where ever they access the internet. You need to be able to identify attacks as they are staged on the internet, so you can block them before they launch. Built in to the foundations…
Monday August 05
Voyager Networks have been providing IT Solutions for over 25 years. During this time we have built a depth of understanding and experience of customer challenges and requirements. Cisco Meraki forms part of our product portfolio and we have helped a number of organisations successfully migrate to this cloud…
Monday July 29