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Collaboration.

The way we work has changed.

Do you work the same way you did 10 years ago? 5? Harvard Business Review surveyed business leaders worldwide about how collaboration is changing within their organizations.

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Say “effective team communication” has become more important over the past two years.

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Are investing in easier-to-use collaboration solutions.

 

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Report that collaboration with external parties has increased in importance.

Our Collaboration Solutions

Our collaboration solution portfolio includes audio, video, web, desktop and mobile communications delivered to any user, in any location, using any device.

Working with our dedicated team of specialists our solutions are simple to design, implement and support and provide a seamless user experience.

Voyager solutions can be delivered on-premise or as a cloud based service and are fully backed by a range of professional consultancy, support and managed services.

IP Telephony:

IP Telephony provides the foundation of a business’s communication system. Whether the system is deployed on-premise, as a cloud service or as hybrid solution it provides the platform for all collaboration applications including IM and presence, voice and video conferencing, contact centre and business analytics across all users and locations.

IM and Presence:

IM and Presence brings people together in and across organisations in the most effective way across any device type. Additional services can be added including conferencing, video, contact centre and data sharing

 

Contact Centre:

Effective customer contact is a key component of business success. Collaborative contact centres are multi-channel and fully integrated with other digital platforms to enable easy access to customer information and preferences across social-media channels, voice, email, web and interactive video.

Conferencing:

Conferencing solutions incorporate a blend of voice, web conferencing and video to reach internal and external personnel regardless of location. Content and conversations can be shared and stored seamlessly and securely.

 

Performance and Quality Management:

Key to all effective collaborative communications is performance and quality management; having accurate real-time information to help make well-informed decisions is vital to business strategies. Solutions need to provide business intelligence across the entire operation from monitoring, reporting and live dashboards, through to quality management tools to help analyse and improve performance and quality.

On-Premsise, Collaboration-as-a-service or Hybrid Solutions:

When developing unified communication and collaboration strategies one of the major questions to be addressed is whether the solution should be deployed on-premise, consumed as a cloud service or built around a hybrid solution. Voyager works with its clients to offer the best model to suit their requirements allowing them to migrate from existing in-house platforms or to complement existing premise-based solutions with cloud applications.

 

We have been at the forefront of the communications evolution for over twenty years - From the earliest IP Telephony deployments to the latest collaborative solutions integrating multiple devices, users and locations.

Our Collaboration Partners include:
 

Contact us.

Contact us to find out more information on the services that we provide.

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