Gartner Report on Unified Communications for the SMB Market

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• How to plan for moving your office phone system

  Moving your office phone system isn’t a straightforward exercise. Many companies fail to realise what’s involved. You should consider what you want and seek help to achieve your goal.

  Changing your office phone system isn’t a radical idea. It makes sense. It’s an opportunity to reduce costs and increase business efficiency.

  But many companies underestimate the process of moving a phone system. The traditional approach of obtaining quotes from phone line suppliers and updating the switchboard no longer applies. You have technological choices to consider.

  Companies also neglect a further risk: communications downtime. This is something no business can afford.

  Technological choices

  If you’re thinking of moving your office phone system, you have options. VoIP (Voice over Internet Protocol) is one of the most popular. It has a proven record of saving money.

  Look at everything on offer, though. New communications technology can give you an edge over the competition. To achieve this, companies use a variety of communication methods. Phone calls remain popular. But video conferences, data transfer and wireless access for remote working are equally important.

  Communications downtime

  When you’re planning your move, technology is vital but so is continuity. You must avoid communications downtime.

  Any move carries risks. Changing an office phone system is no exception. You need help to ensure you don’t lose your communications for hours and possibly days. If customers can’t contact you, your business can lose revenue and credibility.

  Business development

  Moving an office phone system is therefore an exercise in technological development and continuity. And like any similar exercise, you have to plan ahead.

  This process breaks down into two stages. The first is to know what you want. The second is to seek expert advice.

  Knowing what you want

  Communications technology can dramatically change the way you work. You can make information available to a variety of devices wherever they happen to be.

  You should consider this carefully. Decide how you want to encourage business growth by using technology to your advantage.

  Expert advice

  The right technology can give you voice, video and data solutions to match your business. Contact a company with expertise in this area. Explain your requirements, and request a cost-effective, bespoke solution. An experienced company can lay out the options available to you.

  The benefits you should be looking for are:

  • Greater efficiency
  • Reduced costs
  • The potential for increased revenue
  • No downtime

  Achieve these and your move to a new phone system will be well worthwhile.