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Collaboration - On-Premise, Hybrid or Cloud

When defining unified communication and collaboration strategies one of the major questions to be addressed is whether the solution should be deployed on-premise, consumed as a cloud service or built around a hybrid solution.

Cisco Spark Services

Voyager has today announced a new consultancy service to help Cisco Unified Communications customers extend the value of their on-premises unified communications and collaboration investment with Cisco Spark Hybrid Services.

Voyager Networks New HQ

Following a period of rapid growth both in new customer acquisition and support personnel over the past 12 months, Voyager Networks are delighted to annouce that we have moved to a new headquarters.

Increased risk of security threats

Aging Network Infrastructure and the Increased risk of Security Threats

A recent analysis by Cisco of 115,000 devices on the internet discovered that 92% of the devices were running software with known vulnerabilities. Additionally 31% of the devices were “end-of-sale” and 8% were “end-of-life”. As the threat landscape becomes more sophisticated all network devices – routing and switching, wired and wireless – must be secure and require regular reassessments.

Enghouse Interactive and Voyager Networks Partnership Deal Set to Deliver Change in Mid-market Contact Centre Space

Reseller to use Enghouse Interactive Communications Center to Drive Sales of Unified Communications Solutions

In a move that will significantly extend the footprint of its flagship solutions, the Enghouse Interactive Communications Center (EICC) and the Quality Management Suite (QMS) in the mid-market contact centre market, Enghouse Interactive has signed Voyager Networks, a leading provider of managed services and network technology solutions, as a silver partner on its EMEA channel programme.

Peter Howells, Director, Voyager Networks, says: “We were looking for feature rich next-generation applications that would strengthen our standing in the mid-market unified communications space and complement our core Cisco solutions competency. Enghouse, with their EICC contact centre capability and QMS call recording and quality monitoring solutions set, fit the bill perfectly.”

Research Finds ShoreTel Has Lowest 1st Year Costs

Analysis undertaken by independent research-adversity and strategic-consulting firm Nemertes has shown that ShoreTel ranks the lowest in first-year telephony costs (for both up-front and ongoing investments) for all-sized company deployments at $669 per endpoint, compared against the median of $935 across all vendors in the study.

Nemertes specialises in analysing and quantifying the business value of emerging technologies.  Through their Annual Benchmark study they conduct in-depth interviews with more than 200 IT leaders comprising a wide range of verticals and sizes.

In this particular study, the report for which is entitled “Minimizing Costs, Maximizing Value of IP Telephony”, Nemertes spoke with nearly 200 organisations to gather real-world cost data for seven leading IP telephony and unified communications vendors. Seven vendors received enough responses for Nemertes to analyse their solutions as part of the study –  these were Alcatel-Lucent, Avaya, Cisco, Microsoft, Mitel, NEC and ShoreTel.

The organisations surveyed were primarily in North America and responses were used to develop a first-year TCO analysis of on-premises, cloud and hybrid deployments. The research findings show that ShoreTel ranks the lowest in first-year telephony costs (for both up-front and ongoing investments)

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