Knowledge Centre

Too many wireless networks underperform. A wireless site survey can ensure your network performs as effectively as possible. It shows you how to make the best use of wireless systems and devices. Most wireless networks are not as good as they should be. The design and installation fail to allow for physical obstructions, data rates, [...]

Tailor your Contact Centre You must tailor your contact centre service to different customer groups. If you do, you address problems more quickly, raise levels of customer satisfaction, and improve sales by offering precisely what people want. To be successful in business, you need to tailor your service to different customer groups. This may seem [...]

Firewall Management Managing a firewall may seem like a chore but the work is essential. You must prevent the ingenious attempts of hackers, worms and viruses to access your network. But when you’re busy, do you really have time for this? Hackers, worms and viruses exploit the internet. Hackers use the internet to try to [...]

Moving your office phone system isn’t a straightforward exercise. Many companies fail to realise what’s involved. You should consider what you want and seek help to achieve your goal. Changing your office phone system isn’t a radical idea. It makes sense. It’s an opportunity to reduce costs and increase business efficiency. But many companies underestimate [...]

Reliable Communications Infrastructure So much goes on in the communications and IT fields, you can easily overlook the importance of your network infrastructure. Without a solidly built network as the foundation of your communications strategy, you may miss the full benefits of technology such as VoIP. The communications industry has moved at a vigorous pace [...]

The traditional approach to IT support is changing. IT managers are giving an increasing amount of tasks to outsourced providers. In this way, managers can optimise network communications. Forward-thinking IT managers study the link between business and technology. They look at ways they can accelerate the IT transformation of their companies. One of the areas [...]

IT exists to improve your business. But you can lose track of network devices and find your company facing unexpected threats. A rigorous approach to policy management helps avoid these problems.   Keeping on top of policy management is hard. When you review your IT policies for example, you may find technology and events have overtaken [...]

Every organisation has access to data, much of which is sensitive. The law obliges you to take measures to protect this data, but leaks still occur. Part of the problem is the lack of comprehensive security.   It’s highly likely you have access to sensitive data. This may not come as a surprise if your organisation [...]