Industry Insights

Moving your office phone system isn’t a straightforward exercise. Many companies fail to realise what’s involved. You should consider what you want and seek help to achieve your goal. Changing your office phone system isn’t a radical idea. It makes sense. It’s an opportunity to reduce costs and increase business efficiency. But many companies underestimate [...]

Reliable Communications Infrastructure So much goes on in the communications and IT fields, you can easily overlook the importance of your network infrastructure. Without a solidly built network as the foundation of your communications strategy, you may miss the full benefits of technology such as VoIP. The communications industry has moved at a vigorous pace [...]

The traditional approach to IT support is changing. IT managers are giving an increasing amount of tasks to outsourced providers. In this way, managers can optimise network communications. Forward-thinking IT managers study the link between business and technology. They look at ways they can accelerate the IT transformation of their companies. One of the areas [...]

IT exists to improve your business. But you can lose track of network devices and find your company facing unexpected threats. A rigorous approach to policy management helps avoid these problems.   Keeping on top of policy management is hard. When you review your IT policies for example, you may find technology and events have overtaken [...]

The two weeks of the London Olympic Games are likely to present challenges to many businesses. With planning, you can ensure these challenges have a positive rather than adverse effect on your company. Some company managers are downcast at the thought of the London 2012 Olympic Games. From 27th July to 12th August, they expect [...]

In theory, call recording should be a simple process. Unfortunately, call recording programmes aren’t always compatible with phone systems. And retrieving recordings can waste valuable time and effort. Good call recording systems exist, of course. But you have to ensure you ask the right questions about the systems and get the right answers. In some [...]

Comprehensive industry analyst study shows ShoreTel Unified Communications solution has lowest total cost of ownership in the industry. SUNNYVALE, Calif., Jan. 10, 2012 – ShoreTel Inc. (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), today announced the results of an Aberdeen Group study on the total [...]

The Problems IT Professionals Face If you’re an IT professional, you deal with a host of challenges every working day. You must ensure your company’s IT infrastructure remains available at all times; you have to be ready to adapt to a fast-moving IT environment; and you need to run systems so they meet targets. As [...]