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An increasing number of companies are trying to cut costs by not taking out IT maintenance contracts. Many are now regretting this decision. When IT problems arise, they experience unexpected bills and business disruption. Two things in life are certain: death and taxes. Many people might also add “problems with IT”. This isn’t a cynical [...]

In theory, call recording should be a simple process. Unfortunately, call recording programmes aren’t always compatible with phone systems. And retrieving recordings can waste valuable time and effort. Good call recording systems exist, of course. But you have to ensure you ask the right questions about the systems and get the right answers. In some [...]

Comprehensive industry analyst study shows ShoreTel Unified Communications solution has lowest total cost of ownership in the industry. SUNNYVALE, Calif., Jan. 10, 2012 – ShoreTel Inc. (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), today announced the results of an Aberdeen Group study on the total [...]

Is the rapid adoption of smart phones, tablets, and other Internet-enabled devices changing the way you need to secure your business? To help you secure your dynamic, mobile workforce, Cisco delivers a solution that supports any device, anywhere, and is always on. The Cisco® AnyConnect Secure Mobility solution helps you:  Extend productivity and business continuity [...]

A chief executive avoids detail. Other staff absorb business data, sift the most relevant facts, and present these to the company’s board. The chief executive’s role is to make decisions based on the facts and the board’s advice. This approach to management has a proven history of success. But according to recent surveys, there’s a [...]

The Problems IT Professionals Face If you’re an IT professional, you deal with a host of challenges every working day. You must ensure your company’s IT infrastructure remains available at all times; you have to be ready to adapt to a fast-moving IT environment; and you need to run systems so they meet targets. As [...]

Email, voice and video are the three methods of business communication which we all rely upon but are now putting considerable strain on the corporate network.  Add to this the need to drive down cost by centralising applications and leveraging cloud based applications, and suddenly the corporate wide area network, (WAN), is having to carry [...]

Web analysts tout video as the next stage in the way the Internet is transforming business. By 2014, they predict video use on the Web will represent more than 90% of Internet traffic worldwide. This is a major development. So it’s worth looking at why this is happening, and how you can prepare for it. [...]