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Approach.

We understand that assessing technology options, identifying the right solutions and adopting the right deployment and support model whilst achieving the best commercial terms can be challenging for any IT department.

Our philosophy is therefore to work in partnership with our customers to understand the business requirements and deliver solutions which meet the desired objectives within agreed timescales and budgets.

Our approach is based upon industry best practice and over 20 years’ experience in deploying and supporting complex solutions which can be delivered on-premise and more recently in a cloud environment.

Customer engagements comprises of four key elements:

  1. Consult
  2. Design
  3. Implement
  4. Support

The consultancy phase provides us with an opportunity to understand both your business needs and technology environment.

This will enable us to devise the best short and long term strategy for your networking, unified communications and security requirements.

Regardless of whether we are investigating an element of your environment or undertaking a complete review each consultancy will include a detailed understanding of your requirements, current and future needs and an understanding of your current technologies and deployment model.

Based on our findings we will be able to recommend the best fit solution for your business and take into consideration on-premise, hybrid or cloud options including any phased migration plans.

Following consultancy the next phase will include a detailed technical and service plan.

Developed in conjunction with key stakeholders each design plan will include detailed technical designs, scope of works, implementation plans and a service transition roadmap.

All plans will follow manufacturer best practice design guidelines and project management methodologies for deployment (Prince2) and support (ITIL). Each project and service contract take-on will be allocated to a technical consultant, project manager and service delivery manager.

Following best practice methodologies the Implementation includes:

pre-stage testing, installation and pre-transition testing and any necessary customer training. 

Each implementation plan will include a risk analysis and roll-back plans. All systems are fully documented as part of the service contract take-on process.

Following implementation and customer acceptance “as-built” documentation is provided

The system is then handed over to technical services team to be supported in line with support option contracted and service levels agreed.

Our managed services customers benefit from service level management including service reviews and service reporting and all customers benefit from account management including regular customer satisfaction testing to ensure that our service is meeting the customer’s expectations.

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