Another Cisco voice solution delivered!!!!
With the Red Box solution providing the Legal and regulatory compliance and dispute verification.
The red box solution in one of our clients contact centre environment has delivered an IT-friendly system that delivers self-checks, alarms and status information direct to system administrators, allowing the system to be easily managed.
All sales talk! I hear you say, not true! What the Cisco & Red Box solution has meant to them is that they’ve been able to half the case time spent on Dispute resolution, and provided them with a Quality assessment process that will improve the overall level of customer service with their clients.
Red Box Recorders delivers ease of use
As part of their solution the audio analytics and screen recording has been expanded to work with their Cisco Contact Centre applications, they expect this to drive the processes, performance and compliance needed to conduct business confidently over the telephone and via electronic systems.
The client is already seeing a huge amount of benefit from the Red Box system with its ease of administration and access, and the total cost of ownership has impressed the IT team, and they are expecting to see these benefits to only increase.
One very happy customer, implemented by Voyager over 5 sites in 6 days, another seamless project.
I will be happy to keep recommending Red Box to meet my customer requirements.
