Design

Following consultancy the next phase will include a detailed technical and service plan. Developed in conjunction with key stakeholders each design plan will include detailed technical designs, scope of works, implementation plans and a service transition roadmap.

All plans will follow manufacturer best practice design guidelines and project management methodologies for deployment (Prince2) and support (ITIL).

Each project and service contract take-on will be allocated to a technical consultant, project manager and service delivery manager.

Implement

Following best practice methodologies the Implementation includes pre-stage testing, installation and pre-transition testing and any necessary customer training.

Each implementation plan will include a risk analysis and roll-back plans. All systems are fully documented as part of the service contract take-on process.

Support

Following implementation and customer acceptance “as-built” documentation is provided and the system is handed over to technical services team to be supported in line with support option contracted and service levels agreed.
 

Our managed services customers benefit from service level management including service reviews and service reporting and all customers benefit from account management including regular customer satisfaction testing to ensure that our service is meeting the customer’s expectations.